Mission: Commit to the improvement of education, provide the art-of-state products to users and bring benefits to the education, business and government.
Goal: To become one of the largest and the most competitive digital education products manufacturers in the world.
Core Values: Trust worthiness, Innovation, Harmony, and the Win-Win Principle.
Service Concepts: Concern, Promptness, Professionalism, Meticulosity, Satisfaction.
1.Concern: Always remain concern with customer¡¯s demands and their degree of being sufficed; be fully concerned with development demands of the society; actively care for the reasonableness of employee career plans.
2.Promptness: The customer service department responds to customer messages within 24 hours; the leadership carries out special studies on important industrial policies or major events and takes measures within 5 days after learning the information; the company releases relevant information at the soonest time through website, email, fax, telecommunication, statement, and news media etc.
3.Professionalism: Accurate judgment, quick action, standardized operation, and low cost.
4.Meticulosity: Complete investigation, careful analysis, thorough preparation, careful operation, and zero error.
5.Satisfaction: Regard customer¡¯s satisfaction as the starting point and the ultimate evaluation criteria.
Development Concepts: Create things that others don¡¯t have, offer better things that others also have, make things new when others have good things, and make things unique when others also offer new things.
Quality Guidelines: Standards first and good quality; continuous improvement and first class brand; faithful compliance with contracts and long lasting service